Titan Rebranding Announcement FAQ
South River Technologies, Inc. (SRT) has announced a major rebranding initiative to unify its server suite of products under the Titan brand. This change is aimed at driving clarity, enhancing product interoperability, and aligning with the company’s expanded cloud-first offerings.
What is the Titan brand rebranding about?
SRT is consolidating its product names under the Titan brand to improve alignment, interoperability, and brand recognition. For example:
This change is purely a branding update and does not affect product functionality.
Will there be any downtime or interruptions during the transition?
No, there will be no service interruptions. This is a branding change only.
Will there be any changes to the features of my current products?
No, there are no immediate changes to product features or functionality. Future releases under the Titan brand will focus on adding new cloud-centric capabilities.
Does this rebranding affect my existing licenses or support agreements?
No, all current licenses and support agreements remain valid and unchanged.
Do I need to upgrade/update my current software or make configuration changes?
No upgrades/updates or configuration changes are required as part of this rebranding. However, future releases under the Titan brand may include enhancements or optional features.
How does this rebranding benefit customers?
By unifying its offerings under the Titan brand, SRT simplifies product recognition and enhances the ability of its solutions to work seamlessly together, both now and in the future.
Will the rebranding impact how products integrate with each other?
No, the rebranding does not affect product integrations. Products like Titan MFT Server (formerly Cornerstone MFT) and Titan DMZ Server (formerly DMZedge) will continue to integrate seamlessly.
Are there new features being introduced as part of the Titan rebranding?
While the initial rebranding focuses on unifying the product names, future releases will include cloud-centric services like AI-driven business intelligence, disaster recovery, and threat detection.
How can SRT support me during this transition?
SRT offers consulting services for cloud, containerized, and on-premises deployments through our Professional Services team. If you are interested in consulting services, please feel free to engage our Sales team:
Phone: (866) 861-9483
Email: sales@southrivertech.com
Additionally, our Support team is available to answer any questions and help where needed.
Will there be changes to the Support channels?
No, all Support channels remain unchanged. Customers can continue to reach the Support team via the usual contact methods:
Phone: (443) 603-0290
Customer Portal: https://helpdesk.southrivertech.com
Email: support@southrivertech.com