General Information
Can I use Windows NT Authentication with Titan FTP Server?
Yes. Titan supports Windows NT Authentication against Windows servers running Active Directory. The PC on which Titan FTP Server is installed must either be the Primary Domain Controller, or it must be a member of the domain. For more information see ...
S-Key/OTP not available when using NT User Authentication
When using the NT User Authentication option with Titan/Cornerstone Servers, the S-Key/OTP feature is not available. This is a limitation in the NT User Authentication subsystems of Windows NT/2K/XP. An alternative to using S-Key/OTP would be to ...
Error 500: Page not found for Titan Webui on Windows 2008 64bit servers
There are times when the Webui doesn't install correctly out of the box for 64bit workstations. Here is whay you need to do: Install the .NET Framework Developer Toolkit to get the GACUTIL.exe installed on the server. Stop the Titan Service. Once ...
Error 1116: A Specifed logon session does not exist. Cannot authenticate against DFS shares (Win 2008)
Problem: Unable to access Windows 2008 DFS for Titan users home directory (UNC accounts enabled using Domain Admin account and Titan service running under Domain admin account) Error you may see in the Titan debug log: 2011-09-02 16:04:14 ...
Error: "Server refused public-key signature despite accepting key"
"Server refused public-key signature despite accepting key" error generated when trying to import/create a 2048 bit DSA key pair. Solution: To create a 2048 bit DSA host key pair for use in Cornerstone/Titan, use puttygen to generate the keys, export ...
Literal pasv command not working
Problem: My server is behind a firewall. When I try the "literal pasv" command, the connection times out. What could I be doing wrong? Solution: The 'literal' command in the command line FTP utility is used to blindly pass the command to the server; ...
Error: Required Privilege Not Held (when using the Backup command)
Problem: When I use the Titan Backup Server Configuration feature in the Titan Administrator, I receive an error indicating "Required privilege is not held by the client". Solution: In order to use this feature, your NT/2K/XP user account must have ...
DreamWeaver MX can't publish to Titan
Problem: When using DreamWeaver MX to publish files to a Titan FTP Server, MX fails. Solution: This appears to be an issue with DreamWeaver MX's FTP engine. As a workaround, update the FTP settings for MX and set the Home Directory to be '../'.
The server doesn't start automatically when the PC is booting up
Make sure you have checked the box "Start Titan FTP/Cornerstone MFT Server Service when Windows Boots" in your Titan Domain Configuration. Make sure you have checked the box "Start this server when Titan FTP/Cornerstone MFT Server Service starts" in ...
HTTP error 500 accessing Webui login page
There are times when the Webui doesn't install correctly out of the box for 64bit workstations. Here is what you need to do: Install the .NET Framework Developer Toolkit to get the GACUTIL.exe installed on the server. Stop the Titan Service. Once ...
WSAGetOverlappedResult operation failed with error 10038
This error could occur for several reasons: Most likely the connection between the client and server was terminated/closed due to random noise on the line or a timeout. Also, it could be that (if they were using host keys) one of the parties didn't ...
Event Handler script not running
Problem: I set up an Event Handler to launch a VBScript when a file has been uploaded. The VBS script doesn't run. The file has been saved in the default directory path. Solution: Currently, the VBS script will not launch from a directory with spaces ...
Error 1304: suberror 40 when configuring the E-mail Server
Problem: Error 1304: suberror 40 when configuring the E-mail Server. Solution: Make sure you are using SMTP gateway of the mail server and that the server can route to the server and ping via IP and/or DNS name.
Error Starting Server: Port conflict.
Problem: I've restarted my server, and I get the message " Error Starting Server: Port conflict". I checked the server, and the specified port is not in use. Solution: Close the Admin Console, go to the Services applet, and restart the ...
Error starting the server. Make sure that there are no port conflicts.
Symptom: This FTP server has been running great for a while. All of a sudden it stopped. Now, when trying to start, you receive the message "Error starting the server. Make sure that there are no port conflicts." Checking the log, you see "Unable to ...
Error 1610 while trying to import Public Keys created by FTP Clients that are not SSHKEYGEN created.
Generate Key(s) in Putty Keygen: Type in password for key and change conversion option to "Export ssh.com key" . Note that you must add the *.pub extension to the filename. Export the private key from puttykeygen (note that you do not have to change ...
Error 1610 while importing SSHKEYGEN host keys in Cornerstone for SFTP
If you receive the following error when you are trying to import SSH-KEYGEN host key pairs into Cornerstone/Titan Server: 'Unable to import host key due to invalid format or bad password. Make sure the SSH key is OpenSSH format (Error 1610)', there ...
Error 2002 in the Titan log file
Since Titan uses the registry for configuration information and a database only for Statistics Tracking, if the Error 2002 appears in the Titan log file and Stats tracking is disabled, this error can be safely ignored. If, however, stats tracking is ...
Deleting old log files
The Run File/Script action in the Titan/Cornerstone 2019 Events Management system can be used to delete old log files from the system. the parameters must be File/Script: cmd.exe parameter 1: /c del /F /Q parameter 2: "<the target of the delete ...
SFTP Supported Ciphers, MACs and KEX algorithms
The following list of Ciphers are supported in Titan/Cornerstone 2019. The 2019 product line supports the ability to enable/disable any of these items and also supports the ability to re-order the priority which they are offered up to the client. ...
Importing a DigiCert Certificate
When using DigiCert for certificate generation, they will supply you with a .CER or .CRT certificate file as the default. The Titan/Cornerstone Certificate Management system requires a .PEM file format when Updating the CSR and attaching the ...
Directory Access Permissions
When using Native Authentication with Titan and Cornerstone, the following directory and file access masks are used. RWADNMRLIGSXU- (R) - Read/Download Files (W) - Write/Create New Files (A) - Append/Modify Existing Files (D) - Delete Existing Files ...
CISCO fails to connect or fails to backup
Customers using Titan/Cornerstone as a backup solution for their CISCO environment may report that the CISCO device fails to connect, or fails to backup, to the Titan/Cornerstone server. After working with many customers we have ascertained that the ...
Redirecting HTTP to HTTPS in Cornerstone/Titan
In order to force HTTP access to HTTPS in Cornerstone or Titan, perform the following: 1. Disable HTTP in Cornerstone/Titan. 2. Enable IIS on the server and let it bind to port 80, as it should. 3. Edit the IIS index page's html to just display ...
Can FTP and SFTP use the same port?
Question: I have both FTP and SFTP services running on my server, and both are configured to use the same IP address and Port, port 22. Is this valid? Answer: Each service, FTP, SFTP, HTTP must have a unique combination of IP Address and Port number. ...
Titan, Cornerstone and DMZ Installation problems
When installing one of the server products, you may receive errors during the installation process mentioning the some files are in use, or Unable to access Temporary File. Make sure when running the installer that you do not Run As Administrator. To ...
Error when activating product
Sometimes you may receive an error during activation of the product registration code indicating that Access is Denied, or No Permission. This could happen if the Windows NTFS permissions are preventing the activation code to be written to the local ...
Accessing the Previous Logfile Name in Titan/Cornerstone
When rotating the logfile in Titan/Cornerstone, it is sometimes beneficial to have access to the name of the previous logfile. This is useful if you want to move or archive the previous logfile offsite, or even delete the file to save space. Using ...
Certificate filenames containing '.' periods
When using the integrated Certificate Management system in Titan and Cornerstone, specifically the New Certificate Wizard, sometimes the wizard will offer to save the certificate filename with embedded periods, such as mycert.southrivertech.com.pem ...
Client can no longer connect to server
Behavior: Titan and Cornerstone have anti-hammering, IP Address, and DdoS features to protect the server from being attacked. There may be times when a client attempts to connect too frequently within a short period of time. When this happens the ...
How Do I renew a SSL Certificate (GeoTrust)?
You must submit a new CSR and use their renewal issue link, and it will add the remaining time to the new certificate. Steps: Generate new CSR (see Cornerstone Quick Start Guide ...
Using SFTP simultaneously with FTP with Cornerstone and NAT
You can incorporate the DMZedge Server outside the firewall and then use Cornerstone MFT Server inside the firewall. This solution would bypass NAT completely as all traffic would occur between the Cornerstone server and the DMZedge Server You can ...
Changing Authentication Mode for SQL
To change the authentication mode from Windows NT Authentication Mode (only) to Mixed Mode, use the following steps: Open the Enterprise Manager. Expand a Server group. Right-click a server name, and then click Properties. Click the Security ...
PGP - Downloading/Renaming decrypted files
Files that are decrypted and downloaded will have a .pgp file extension. The end-user can rename the file upon download.
PGP Encryption with Cornerstone
PGP encryption uses a combination of hashing, data compression, symmetric-key cryptography, and public-key cryptography to provide security for data communication and storage. This protocol provides confidentiality, key management, authentication, ...
Webui fails during "Test Connection"
During Webui setup (Services, HTTP/HTTPS tab in the admin console), the Test Connection process generates a failure. This is most likely due to IIS conflicting with the Webui. Cornerstone/Titan uses proprietary webserver code to facilitate webui ...
Slow access/authentication against Cornerstone Server using SQLExpress
Issue: Users are seeing slow logins (10-15+ seconds) when logging into Cornerstone. SQLExpress is the backend database server (either local to the Cornerstone server or running remotely). Resolution: SQL express uses socket based licensing and has a ...
Cornerstone Logging - Text Editor and SysLog
In addition to being available in the Cornerstone Admin as a live feed, Cornerstone logs are generated in a text file format. They can be opened in a text editor/parser/reader for viewing and analysis. Optionally, Cornerstone logs can be sent to a ...
FTP Transfer Latency in Titan Server
Issue: FTP transfers are slower compared to other protocols. Solution: In the Titan Admin Console, expand the Server name, go to Services, then to the FTP tab. On that tab, there is a section called "Latency buffer size adjustments" where you can ...
Importing a Verisign Certificate
Verisign sends you information on your signed certificate in an email. You have to copy and paste it into a text file and then save it as a *.crt file before you can import it into your admin console. They offer a 14 day trial certificate if you want ...
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