Webui fails during "Test Connection"
During Webui setup (Services, HTTP/HTTPS tab in the admin console), the Test Connection process generates a failure. This is most likely due to IIS conflicting with the Webui.
Cornerstone/Titan uses proprietary webserver code to facilitate webui functionality. IIS is not required. In fact, it is recommended that you disable/remove IIS completely from the server. The reason is that IIS tends to "steal" port 80 and 443 for all the IP addresses configured on the server. There are two other work arounds for this situation (other than removing IIS completely).
1. Set either the Webui or IIS to use ports other than 80 and 443. It will be more efficient to set the webui this way since IIS does take those ports for all IP addresses.
2. Use the ListenOnlyList registry setting to force IIS to use only a specific IP address(es). Then, the Titan/Cornerstone server can be set to run on an IP address not listed for IIS use. The link below outlines the implementation of the ListenOnlyList setting.
https://support.microsoft.com/en-us/help/890015/you-receive-a-the-process-cannot-access-the-file-because-it-is-being-used-by-another-process-error-message-when-you-try-to-start-a-web-site-in-the-internet-information-services-mmc-snap-in
Related Articles
How To: Customize the branding of the WEBUI.
Question How do I customize the branding of the WEBUI in Titan. Reasoning I want to make the WEBUI reflect the company colors and logo so users connecting can be feel assured they are accessing the right website. Answer You have the option in Titan ...
CISCO fails to connect or fails to backup
Customers using Titan/Cornerstone as a backup solution for their CISCO environment may report that the CISCO device fails to connect, or fails to backup, to the Titan/Cornerstone server. After working with many customers we have ascertained that the ...
IE 11 Webui Login issue
When logging into the Titan/CS webui via IE 11, clicking the Login button generates no result - there is no error and the user is not logged in. There are two solutions to this issue Solution 1 Add the webui URL to the compatibility View List: ...
HTTP error 500 accessing Webui login page
There are times when the Webui doesn't install correctly out of the box for 64bit workstations. Here is what you need to do: Install the .NET Framework Developer Toolkit to get the GACUTIL.exe installed on the server. Stop the Titan Service. Once ...
HTTP error 500 accessing Webui login page
There are times when the Webui doesn't install correctly out of the box for 64bit workstations. Here is what you need to do: Install the .NET Framework Developer Toolkit to get the GACUTIL.exe installed on the server. Stop the Titan Service. Once ...