The error code you are getting is 425 Cannot open data connection

The error code you are getting is 425 Cannot open data connection

This error indicates that the FTP client is running in Active/PORT mode and you have a firewall in front of your client PC.

You should contact the user and have them configure their FTP client to run in PASV/Passive mode instead.

Please make sure you have configured Cornerstone to run behind a firewall and have configured your firewall to do port forwarding per our quickstart guide:

Configuring firewalls: http://www.southrivertech.com/wp-content/uploads/qs_Cornerstone_Firewall4.pdf
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