When submitting a trouble ticket through the help desk, the client services engineer will sometimes request a copy of the logfile with the 'Logging Level' set to Debug.
To set the Logging Level to debug:
1. Run the Titan/Cornerstone Admin Console
2. Click on the
+ key next to your server instance (our example is
3. Select the tree node item named
4. In the right tab-pane, select
5. In the
Information Level group box, select
Debug Level Information
Apply to save the changes
7. You should stop-restart the server instance by right-clicking on the server instance node in the tree (our example is named
Stop, then select
Troubleshooting - set logging level to debug
If you are experiencing problems with your server, please set your logging level to "debug" (change your rotation schedule to daily so the log files won't grow too large) and send a copy attached to a new support ticket. This will allow SRT to ...
How To: Give Users Admin Permissions
Question How do I give a user admin capability? Reasoning Managing and administering Titan can be time consuming so having the ability to delegate some of the tasks to a second user would be very helpful. Answer You can enable the administrator ...
2019: How-To: Reset the Administrator credentials for the console application
If you have lost or forgotten the Administrator account password for logging in to the Titan or Cornerstone Admin Console, or if you would like to change the Administrator username, use the following process: Close the Titan/Cornerstone Admnin ...
Group-Level Virtual Folders
Virtual Folders can be mapped into a server’s data directory and used to link, or map, external folders into a user’s directory space. In other words, in a Virtual Folder, data appears to reside within your computer’s native folder structure; ...
Cornerstone Logging - Text Editor and SysLog
In addition to being available in the Cornerstone Admin as a live feed, Cornerstone logs are generated in a text file format. They can be opened in a text editor/parser/reader for viewing and analysis. Optionally, Cornerstone logs can be sent to a ...