CISCO fails to connect or fails to backup
Customers using Titan/Cornerstone as a backup solution for their CISCO environment may report that the CISCO device fails to connect, or fails to backup, to the Titan/Cornerstone server.
After working with many customers we have ascertained that the problem usually results from an invalid, or expired, SSH host key being cached on the CISCO ISE or other device/appliance. To correct the issue, you will need to re-cache, ie re-trust, the Titan/Cornerstone server's public ssh host key.
Related Articles
2019 Video: CUCM Backup Guide
Titan FTP Server 2019 and Cornerstone MFT Server 2019 are Cisco-certified for backup. The following video overviews the process of setting up either Titan or Cornerstone as a CUCM backup. See this video and others ...
CUCM Backup with Titan
Cisco Systems, Inc. has recommended Titan FTP Server Enterprise Edition as an approved backup server for Cisco Unified Communications Manager (CUCM). Cisco will work with any SFTP server product with applications that require SFTP access, but Cisco ...
Backup Cornerstone SQL Server Data
Cornerstone creates a database in Microsoft SQL Server to store configuration information for each server and its users and groups. This is ideal for scaled environments where multiple Cornerstone servers on different computers are connected on the ...
Webui fails during "Test Connection"
During Webui setup (Services, HTTP/HTTPS tab in the admin console), the Test Connection process generates a failure. This is most likely due to IIS conflicting with the Webui. Cornerstone/Titan uses proprietary webserver code to facilitate webui ...
Backup/Restore SQL database for Cornerstone configuration
Here are steps recommended by Microsoft on backing up and restoring a SQL database: http://msdn.microsoft.com/en-us/library/ms187510.aspx Please consult Microsoft for more specific details or questions on SQL database backup and restores.